There’s an excited and proud buzz circulating through the team at Champagne Castle Hotel today. We’ve just heard from TripAdvisor that we’re a 2016 Travellers’ Choice winner. We’re now on their Top 25 South African Hotel’s list, and we’re rated in the Top 1% of properties on TripAdvisor.

We received the award through the reviews and opinions of the TripAdvisor global travel community who have stayed with us, and we’re extremely grateful for each review.

Every single morning the management team (made up of a representative from every department in the Hotel) meets to talk through the day before, and the day ahead. A permanent item on our agenda are the TripAdvisor reviews we receive. Every review is read out, and discussions are had on every item a guest brings up. Action points, where necessary, are tabled, executed and followed up the next day at the meeting.

Sometimes the reviews are difficult to read. One mistake from one of our team can turn someone’s stay with us from great to average, or even worse. And of course, there are reviews that are wonderful to read, because for that guest, we got it right (which of course is our goal with every one of our guests)

From all of us at Champagne Castle Hotel, a big thank you to each of our guests who take the time to post a review of their stay at Champagne Castle Hotel. Those reviews contribute to us ensuring that we’re perpetually improving everything we do, to ensure all of our future guests have the best possible stay with us.

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