For the 7th year in a row, Champagne Castle Hotel has once again received a Certificate of Excellence Award from TripAdvisor.

Before we explain what the award is about, we know that the only reason we have received this award is because of our guests who take the time and effort to review and rate us on TripAdvisor after their stay. To all of those guests, a big thank you from the entire team at Champagne Castle Hotel.

The Certificate of Excellence honors accommodations, restaurants and attractions that consistently receive great traveler reviews on TripAdvisor. This achievement celebrates businesses who have consistently achieved glowing traveler reviews on TripAdvisor over the past year.

The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travelers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

Every guest review, no matter how we receive it, forms a central part of ensuring we’re always improving our guest’s experience during their stay at Champagne Castle Hotel. Reviews are discussed every morning at out daily management team meeting. Each review is read out, and discussions are had on every item a guest brings up. Action points, where necessary, are tabled, executed and followed up the next day at the meeting.

Sometimes the reviews are difficult to read. One mistake from one of our team can turn someone’s stay with us from great to average, or even worse. And of course, there are reviews that are wonderful to read, because for that guest, we got it right (which of course is our goal with every one of our guests)

Once again from all of us at Champagne Castle Hotel, a big thank you to each of our guests who take the time to post a review of their stay at Champagne Castle Hotel. Those reviews contribute to us ensuring that we’re perpetually improving everything we do, to ensure all of our future guests have the best possible stay with us.